The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars employs limited use of cookies for your safety and does not store any personal data. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. 6 You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. One of our helpful agents will be in contact with you to address the request. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars believes in protecting your privacy. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The Car Rental Company must give its consent to repairs and replacements. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Some Car Rental Companies in some rental countries may also require an International Driving Permit. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. There rating is probably false and it never mentioned a basic passage. You will find the telephone number in the Car Rental Agreement. Wisecars is an online vehicle rental broker. Even a basic insurance. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Experience right now is good only just booked will have to wait to see when I pick up the car. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. My trip to NZ had to be cancelled due to the cyclone that hit the area. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. No charge will be made for amending your booking before the start of your rental. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, we only delete personal data on the request of the individual. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. I read other reviews from this company after this had happened and that is a common . Wisecars is not liable for services or bookings not fulfilled due to force majeure. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars does not take responsibility for partners response times. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Your contract for car rental will be between you and the Car Rental Company. I attempted to rent a car from them for a few days for $535. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. All related documentation must be kept if an insurance claim is submitted. To improve our service and website, we may use small data files known as Cookies. This one doesn't really need an explanation. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Honestly, never use third-party companies to rent a car. One of our helpful agents will be in contact with you to address the request. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You can amend your booking information or cancel your booking in a few simple steps. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. To improve our service and website, we may use small data files known as Cookies. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Manage bookings effortlessly. In most locations, the minimum renting age is 21 years. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. 2023 Wisecars. I booked a rental car in Germany and had a flight get delayed that was going to make me late. If additional information is required, the process may be extended for another 28 calendar days. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. The use of our website signifies your acceptance of these Terms of Service. Powered by, We use cookies to give you the best experience. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars is not liable for services or bookings not full-filled due to force majeure. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. My issue has been resolved. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. All persons driving the vehicle must be in possession of their driving license at all times. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. If you have any questions, please feel free to contact us. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. They were cheap but the quality of the car was the worst I have ever seen on a used car.
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